Frequently Asked Questions

Exortis Tech is a professional technical support and guidance service. We help individuals and businesses resolve everyday technology challenges — from email setup and account recovery to computer troubleshooting and internet connectivity — through clear, patient, and expert guidance.

No. Exortis Tech is an independent service provider. We are not affiliated with, endorsed by, or sponsored by any third-party brands, software companies, email providers, financial institutions, or technology manufacturers. All trademarks mentioned belong to their respective owners.

Our support team is available Monday through Sunday, 8:00 AM to 8:00 PM. We are committed to being accessible when you need us most.

Yes. The majority of our support is delivered remotely, meaning we guide you through the resolution process over the phone or via remote assistance tools. You do not need to travel or wait for an in-home visit for most issues.

We support all major email platforms including Gmail, Microsoft Outlook, Yahoo Mail, Apple Mail, and other common email providers. Our specialists can assist with setup, account recovery, synchronization, and general troubleshooting on any of these platforms.

Yes. We provide step-by-step guidance through the password recovery and account access restoration process for all major email providers. Our specialists walk you through each step clearly so you can regain access as quickly as possible.

Absolutely. Senior citizen technology assistance is one of our most valued service areas. We specialize in providing patient, jargon-free guidance for older adults navigating smartphones, tablets, video calling platforms, email, and online accounts. We go at your pace, never rushing or using confusing technical language.

Yes. Printer setup and connectivity is a common challenge we address regularly. Whether you need help connecting a printer to your network, installing drivers, or resolving printing errors, our computer support specialists can guide you through the process.

Yes. Our internet and network support service covers Wi-Fi troubleshooting, router setup guidance, device connectivity issues, and general network optimization. We help diagnose the cause of connectivity problems and walk you through resolution steps.

Getting started is simple. You can reach us by emailing support@exortistech.com or by filling out the contact form on our Contact page. One of our specialists will respond promptly and gather the details needed to begin assisting you.

Our specialist will first understand the issue you're experiencing, then guide you through the resolution process step by step. We explain each action clearly so you understand what is happening and why. Sessions are conducted at your pace.

Session length varies depending on the complexity of the issue. Many common issues such as password recovery or email configuration can be resolved in a single session of 30 to 60 minutes. More complex problems may require follow-up.

Our pricing varies based on the type and complexity of service required. Please contact us directly for a clear and transparent quote before any work begins. We believe in straightforward pricing with no hidden fees.

Initial inquiries and consultations are free of charge. We will discuss your needs, explain how we can help, and provide a clear cost estimate before any support session begins.

No. Exortis Tech specialists will never ask you to share your full passwords. We guide you through the process so you retain full control. If any caller claiming to be from Exortis Tech asks for your password, please end the call and contact us directly.

We collect only the information necessary to provide our services. We do not sell, share, or distribute your personal information to third parties. Please review our full Privacy Policy for complete details on how we handle your data.

All Exortis Tech communications originate from our official email address: support@exortistech.com. If you have any doubt about the identity of a person contacting you on behalf of Exortis Tech, please contact us directly through our official website to verify.